There's a huge number of people walking around with quiet resentments based on how hospital environments had to change after 2020, how they saw people isolated in treatment, etc. That's the shit that makes you question everything -- when you bring someone to the hospital and you would do everything for that person, sleep on the hospital floor to suffer whatever you have to just to stay close, and in spite of it all you're turned away to go sit in the car and just sit with the rage and the fear.
"Oh," you think in that scenario, "This is going to be really bad and nothing's ever going to make it right."