Two things that suck and shouldn't be in your product:
1. Things that fail silently.
2. Errors that put users in a loop.
They can be EXTREMELY frustrating and make it hard af for your users to find help & for your devs to diagnose the problem.
@circlemd we need to talk.
For extra context, their phone number verification system doesn't support voip numbers, but wouldn't tell you so (I found out on my own).
Their email verification system doesn't work on Android and gets you in an infinite loop where you get a verification email with the link, you click the link, it fails to pass some piece of context to the Android app (I think) and it wants you to get a verification email again.
No error messages the whole time. The system just doesn't work.
It's almost as if somebody threw the error messages into chatgpt and said "make these errors stop" and pasted code that ignores the error messages into their codebase.
Oh hey look I signed up for another account using a variant of the same email address, and @circlemd "FIXED" the problem for me by merging my two accounts and ASSIGNING THE BAD VOIP NUMBER to the new account.
Now I'm missing my appointment.
Good news I figured out their email verification bug not only affects android, but iphone also!
I specifically explained to the customer service person what the problem was and what not to do. And yet they did it.
Thank God for failsafes. Received a text for a zoom room and that worked.
@circlemd your email verification is still broken and you still fail silently for VOIP numbers though!
Stop allowing people to sign up with voip numbers if you can't verify with them, and fix your email verification pls
They acted with incredible swiftness and managed to lock me out of my account a few hours prior to my appointment. Good job @circlemd