But Dr B gave me the opposite of that experience and often has me pleasantly humbled with her expansive, fresh knowledge base and concise explanations about critically relevant medical things.
And she remembers things about me and clearly values the relationship. When I do the anxiety-fasttalk, she smiles at me in a way that makes it clear to me that she's laughing at the situation with me, instead of laughing at me.
Your UX still sucks @circlemd , but I can see you guys trying and you work with amazing doctors so I'm afraid I'll have to stay with you and see if the UX gets better.